Privacy Policy for AkariPets
Last updated: September 28, 2025
AkariPets ("we", "our", "us") respects your privacy and is committed to protecting the personal information of its users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application AkariPets (the "App").
Information We Collect
When you use AkariPets, we may collect the following information:
- Personal Information: We collect your email address, first name, last name, and password.
- Pet Information: We collect information about your pets, such as their names, types, breeds, ages, and other related details.
How We Use Your Information
We use the information we collect from you in the following ways:
- To provide and maintain our services.
- To authenticate your account and ensure its security.
- To communicate with you, including sending updates or notifications about your pets.
- To improve our App and services.
Information Sharing and Disclosure
We do not share, sell, or otherwise disclose your personal information to any third parties, except in the following circumstances:
- If required by law or in response to a valid legal request.
- To protect the rights, property, or safety of AkariPets, our users, or others.
Use of Supabase
We use Supabase, a third-party service, to store and manage your data securely. Supabase provides us with database management and user authentication services, ensuring your information is safely stored and easily accessible for the purposes outlined in this Privacy Policy. Supabase is compliant with industry standards and regulations for data protection and implements robust security measures to safeguard your data, including:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Strict access controls ensure that only authorized personnel can access your data.
- Regular Audits: Supabase undergoes regular security audits to ensure compliance with best practices and industry standards.
- Data Redundancy: To prevent data loss, Supabase employs data redundancy and backup mechanisms.
For more information about Supabase's security practices, please visit their Security Page.
Storage of Pet Medical Diagnosis Files
We use Cloudflare R2 to securely store files related to your pets' medical diagnoses. These files are stored in a private bucket and are not publicly accessible. Access to these files is strictly controlled using signed URLs, which allow temporary, secure access only to authorized users or systems.
Cloudflare R2 implements multiple layers of security, including:
- Encryption: Files are encrypted both in transit and at rest.
- Access Control: Only authorized systems can generate signed URLs to access files.
- Data Durability: Cloudflare R2 provides 99.999999999% annual durability, ensuring that your files are reliably stored with minimal risk of data loss. Learn more about R2 Durability.
For more information on Cloudflare R2 security practices, please visit Cloudflare R2 Security Documentation .
Use of Proton Mail
We use Proton Mail, a secure email service, to send emails to our users. Proton Mail provides end-to-end encryption, ensuring that your communications are protected from unauthorized access. This includes:
- End-to-End Encryption: Emails are encrypted from the moment they leave our servers until they reach your inbox.
- Zero Access Architecture: Proton Mail cannot access or read your emails, ensuring your privacy.
- Data Security: Proton Mail uses strong encryption standards to protect your email data.
For more information about Proton Mail's security practices, please visit their Security Page.
Data Security
We implement reasonable measures to protect the security of your personal information. However, please be aware that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Users are encouraged to use strong, unique passwords and to keep their login information confidential.
Ownership and Deletion of Information
We retain ownership of all information collected through the App. We reserve the right to delete any information if we consider it necessary due to non-compliance with our terms, policies, or for any other reason we deem appropriate.
Subscriptions and Payment Services
AkariPets offers additional features through in-app subscriptions. These subscriptions are managed by external platforms such as Google Play and the third-party service Adapty, which handle payment processing securely and in accordance with their own privacy policies and terms of service.
AkariPets does not collect or store financial information directly, such as credit card data or payment details. Information related to the subscription status (for example, whether it is active or expired) may be provided to AkariPets only through anonymous identifiers or tokens issued by these services, which are used to enable or restrict features within the app.
We also recommend reviewing the privacy policies and terms of service of the providers used:
Children's Privacy
Our App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
By using AkariPets, you acknowledge that you have read, understood and accepted this Privacy Policy.